Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
You will be charged 100% of your total cost if you do not show up for your appointment or if you cancel your appointment within 24 hours of your scheduled time. We call 24 hours before appointment time to confirm your arrival. Confirmations must be made until 6pm PST or your appointment will be cancelled. * If you book your appointment online within the 24 hours of your appointment, this will automatically be a confirmed appointment. If you end up not showing up to your appointment you will be charged your full service fee.
As a courtesy, appointment reminders are sent out 24 hours either by text, email or both. You will be charged 100% of your total cost if you do not show up for your appointment or if you cancel your appointment within 24 hours of your scheduled time. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Burbank has to offer!
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension training, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at LASHES DE ANNA, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed. If you choose to keep the lashes on that you have from a different location, our foreign fill policy is $100 total charge for your touch up.
Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $35 fee. Please contact us directly to schedule your after hours appointment.
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary mini fill if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
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